Shipping policy

Ridemutt ships worldwide, except to Afghanistan, Åland, Anguilla, Antigua & Barbuda, the Bahamas, Barbados, Caribbean Netherlands, Cayman Islands, Chad, Congo - Brazzaville, Dominica, Equatorial Guinea, Eritrea, Eswatini, Greenland, Grenada, Guinea-Bissau, Haiti, Honduras, Iraq, Kosovo, Lesotho, Libya, Mauritania, Montserrat, Nauru, Niger, Palestinian Territories, San Marino, São Tomé & Príncipe, Sint Maarten, Solomon Islands, Somalia, South Sudan, St. Barthélemy, St. Kitts & Nevis, St. Lucia, Svalbard & Jan Mayen, Timor-Leste, Turkmenistan, Turks & Caicos Islands, US Outlying Islands, Vatican City, Venezuela or Yemen. All prices are in South African rand (ZAR). Your card issuer converts the charge to your currency and may add a foreign transaction fee.

Shipping rates

  • Dog gear and tech, United States: Standard delivery is free. Optional Express takes about 5–9 business days and is priced by order weight: R79 up to 150 g, R89 up to 350 g, R159 up to 1 kg and R479 up to 2 kg. Express is not offered on orders over 2 kg. To the UK, Express takes about 5–8 business days and costs R169 up to 150 g, R179 up to 350 g, R199 up to 1 kg and R269 up to 2 kg in total (this replaces the R119 standard charge).
  • Dog gear and tech, South Africa and everywhere else: a flat R119 per order, tracked. No Express.
  • Budget Picks and RC & Hobby, South Africa: free delivery.
  • Budget Picks and RC & Hobby, United States: Standard is US$8, free when the order total is US$70 or more, and Express is US$15, with the charge shown in rand at checkout.
  • Budget Picks and RC & Hobby, everywhere else: a flat R119 per order.
  • Budget Picks and RC & Hobby (RC planes, cars and parts) ship separately from the rest of your order. Budget Picks usually take 3–6 weeks and RC & Hobby about 2–3 weeks.
  • Code LAUNCH15 takes 15% off the goods, not off delivery.

South African orders: ID number for customs

South African customs need the recipient's SA ID number to clear an imported parcel, so we ask for it in the cart. We only use it for that delivery.

Processing and delivery

  • Orders are processed within 1–3 business days and ship from our fulfillment partner's warehouse in China.
  • United States: most orders arrive in about 2–3 weeks in total (1–3 business days to ship, then 7–14 business days in transit). Express takes about 5–9 business days.
  • UK, Canada, Australia, New Zealand, Japan and most of Europe: most orders arrive within 7–18 business days.
  • South Africa and other countries (including parts of Africa, South America, the Middle East and Asia): delivery can take 12–50 days.
  • You get a tracking number by email as soon as your order ships. Items in one order may arrive in separate packages.

Customs, duties and taxes (outside the US)

International orders may be charged import duties, VAT/GST or handling fees by your country's customs or carrier on delivery. These charges are not included in our prices or shipping and are the buyer's responsibility. Refusing a package because of these charges does not qualify for a refund of the original shipping cost.

Problems with delivery

If tracking shows delivered but you can't find your order, or it hasn't arrived within the time above plus 10 business days, email bezuidenhoutgavin2005@gmail.com and we'll make it right.